One-to-one support

Help for carers to access support from our services and external organisations, to help maintain your caring role and wellbeing.

Carer Support Officer, Luke working with carer, Melaney.

Carers Support Officers provide one-to-one support to carers. We work with you to explore the options available to you as a carer.

Our Carers Support Officers provide tailored one-to-one support based on your individual needs.

One-to-one work includes emotional support, practical advice, advocacy, information on a range of caring subjects and signposting to further, often specialised, support.

We can help with form filling, applying for specific benefits such as Disability Living Allowance, Attendance Allowance and Carers Allowance, and applications to charitable trusts for grants. We can also support carers at formal meetings with health and social care professionals.

If you want to speak to a Carers Support Officer, please contact CarersLine:

CarersLine is open:

Monday to Friday: 10 am – 1 pm
Monday to Thursday: 2 pm – 4 pm
(Closed on Bank Holidays)

0117 965 2200

An answerphone operates outside of these hours and your call will be returned when the helpline next opens.

Alternatively, use our contact form to receive a personal reply the same or the next working day.

“Thank you for emailing me so much helpful information, and for handling our phone call yesterday with such sensitivity and compassion. In the overwhelming role of carer for someone suffering from such a cruel disease as dementia, it is a great comfort to realise the help and support that is available.”

Page last updated 31.10.23