Going into hospital

We provide help, support and advice to carers from admission to discharge both as a carer and if you are a patient.

Our Hospital Carer Liaison Workers are based at the BRI and Southmead Hospital. They provide one-to-one support for carers whilst they, or the person they care for, are in hospital.

This includes:

  • helping you access hospital services
  • offering emotional support and advice relevant to your caring role
  • helping you communicate your needs or concerns or those of the person you care for to health professionals
  • attending best interest, care planning and discharge planning meetings with you and acting as an advocate, if you would find this helpful
  • talking you through the hospital processes
  • helping you to look at financial support/benefits for you and the person you care for
  • advising you as to whether you are entitled to a Carers Assessment and helping you organise this
  • providing you with information about carer services in your local area

We are able to support hospital discharge and communication with health professionals in the hospital.

Contact our Hospital Carer Liaison Workers

We can be contacted by using the contact form, or by telephone and email:


Alex Kelly (Monday – Wednesday) –  0754 259 2623

Megan Powell (Monday – Friday) – 07763 427 688


Southmead Hospital

Samantha Radford (Tuesday – Thursday and every other Monday) – 0755 741 8692


Further information

Southmead Hospital – Carers Support Scheme

There are a number of ways that Southmead provides support to carers, for instance, If you spend more than three hours, several times a week supporting a patient on the wards you may be entitled to free parking and you may be able to access the staff canteen.

Find out more about Southmead Hospital’s Carers Support Scheme

BRI – Carers Information Scheme

Services for carers providing support on the wards to patients include discounted parking and a carers sticker to identify you. 

Find out more about the BRI’s Carers Information Scheme

For more information on both these schemes ask on the ward or speak to our Hospital Carers Liaison Worker.

Carers Charter

Carers’ input was vital in developing the Carers Charter that covers all hospitals in Bristol and South Glos. It sets out what you can expect from them as a carer and covers the following:

  • recognising carers as equal partners in care
  • supporting carers
  • sharing information
  • young carers
  • discharge

Download the Carers Charter

More information about the Carers Charter from North Bristol NHS Trust

More information about the Carers Charter from University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

“Thank you for meeting me and thank you again for listening. It was a pleasure to meet you too, and I wouldn’t have had a clue about this helpful information if you hadn’t told me.” 

Page last updated 15.08.23