CarersLine is open but you need to leave a message and we will call you back. You can leave a message at any time, and please make sure to leave your name and telephone number. We will then call you back as soon as we can during CarersLine opening hours, detailed below.

CarersLine is open at these times:
Monday to Friday: 10am – 1pm
Monday to Thursday: 2pm – 4pm
(Closed on Bank Holidays)

0117 965 2200

  • An answerphone operates outside of these hours and your call will be returned when the helpline next opens.
  • Alternatively, use the contact form on this page and you will receive a personal reply the same or next working day.

CarersLine is our confidential information and support service for carers in Bristol and South Gloucestershire. You can contact us with any questions or concerns that you have, to do with your caring role. We make time for everyone who contacts us and understand the difficulties that carers face. We are here to listen to your concerns.

We’ve been working with the Deaf Studies Trust to make it easier for deaf carers to access our services. As a result, you can also contact us by text. When deaf carers get in touch, we will discuss individual needs and further steps needed, such as using a sign language interpreter, to provide the right support.

Text number 07717 526 798

We can help with:

  • Breaks from caring and other ways of looking after yourself
  • Information about benefits and debt and where carers can go to get specialist help
  • Juggling work and care
  • Where to start in getting help at home
  • Support for carers in health settings
  • Aids and adaptations
  • Transport and travel issues
  • Guidance with form filling and where to go for further help
  • Managing other people’s affairs
  • Other free services including one-to-one support, carers groups and the carers emergency card.