An update on our services during coronavirus (COVID-19)

The majority of our services are running and we are developing new ways of delivering support in these challenging times. All our services are free to carers in Bristol and South Gloucestershire.

Carers Emergency Card
It’s never been more important to have a Carers Emergency Card. If you don’t have one, make sure you register for one now. It is free to apply for a Carers Emergency Card. It’s also important to make sure that your details are up-to-date.

Details on the Carers Emergency Card and how to apply can be found on our website.

CarersLine and CarersOnline
If you want to talk about issues relating to your caring situation, contact CarersLine:

0117 965 2200 (10am to 1pm Monday to Friday)
Please note: From Monday 6 April, CarersLine will also be open 2pm to 4pm, Monday to Thursday.

Please leave us a message and your phone number and we will get back in touch as soon as possible. We are responding to voicemails and emails on a regular basis.

One to One Carers Support
Our team of Carers Support Officers is continuing to give one to one support over the phone. We have currently suspended home visits.

Wellbeing services
These services are delivered by phone and are unaffected. They aim to give you emotional support and ‘me time’ and help you become more resilient. This will be a difficult and testing time for carers. It helps to talk. Don’t bottle it up.

Befriending – we will match you with a trained volunteer who can provide conversation, companionship and emotional support. Your volunteer will contact you fortnightly at a time that is convenient for you. Contact Maria:

Mentoring – sometimes it helps to talk to another carer. We will link you up with a trained mentor who is a carer or former carer. Contact Maria:

Counselling – a fully trained counsellor will give you a safe, independent and confidential space for you to talk about your concerns. You can have up to 6 weekly sessions. Contact Wendy:

Carers groups and activity groups
Our carers groups and activity groups have moved online so carers with internet access can still attend sessions virtually. Find out more here.

Hospital discharge
Our liaison workers are not able to work on wards, but are still able to support hospital discharge. Click here for our Hospital Carer Liaison Workers contact details.

Carers surgeries at GP practices
Carers surgeries have been suspended, but we are able to give carers one to one support over the phone. Please contact CarersLine:
0117 965 2200

Young Carers
We are continuing to provide support for young carers via telephone and email. However, we are not currently able to accept referrals by post, due to the office being closed.

Referrals can be made securely using our webform. You can also download a referral form from this page to send from a secure email service or to our secure email service:

All our young carer outings, workshops, activities and home visits have been suspended.

We are not currently recruiting new volunteers due to the COVID-19 pandemic. However if you would like to volunteer with us in the future, please email:

With your name and contact details and we will contact you when we start recruiting again.