Services during coronavirus (Covid-19)

We want to reassure you that the whole staff team at Carers Support Centre is still here to help carers. Our services are running, albeit differently.

For the time being the majority of our support services will continue to be delivered remotely by phone or online. There may however be some circumstances where we need to deliver services face to face and we will start doing this over the coming weeks and months. You can download our guidance here:

CarersLine is open but you need to leave a message and we will call you back. More details are on our CarersLine page.

One to one carers support
Our team of Carers Support Officers can’t offer face-to-face appointments, but we are carrying out carers assessments and giving one-to-one support over the phone. More details are on our one to one support page.

Carers groups
We have moved carers support groups online. More details are on our carers groups page.

Carers surgeries
You can still make an appointment through your GP practice to talk to a Carers Support Officer on the phone. More details on our support in GP practices page.

Activity groups
All our adult activity groups are running online. More details are on our carers groups page.

Support in GP practices and hospitals
Our health team liaison workers are continuing to provide remote advice, information and support to carers in both GP surgeries and hospitals; and to hospital and GP practice staff. More details are on our hospital and GP surgeries pages.

Carers Emergency Card
It’s never been more important to have a Carers Emergency Card. If you don’t have one, make sure you register for one now. More details on our Carers Emergency Card page.

Employment support
Our employment team are working from home to support you. More details are on our work and caring pages.

Wellbeing services
All our wellbeing services are delivered by phone and are unaffected.

We are now delivering training courses and workshops online. More details about upcoming online training courses can be found here.

Carers breaks for South Gloucestershire carers
We are unable to offer volunteer sitters at the moment, but many of our volunteers are still in touch, with carers and the person they care for, through regular phone calls. More information is on our carers breaks page.

Young Carers
Through the pandemic, we’ve been in touch with young carers, providing support by telephone and email. We can’t currently accept referrals by post, as we are all working from home. However, referrals can be made securely using our webform.

Sign up for E bulletins
We want to ensure that carers receive the most appropriate and up-to-date information about our services and other local services, particularly during this time of uncertainty. We’ve therefore been sending regular E-bulletins to carers who have provided us with an email address. If you are not receiving these, and would like to, please use our contact form.

Download Carers News here:

For COVID-19 guidance and resources, visit our regularly updated webpage. This includes downloadable wellbeing resources.

Visit our Life after caring help and advice page for online bereavement resources.